FAQ

Frequently Asked Questions

Delivery Policy?
*LA FUNERAL FLOWERS OFFERS FREE DELIVERY*
Last minute orders welcome: If you order by 11:30 same day delivery is available.
We deliver to all of Los Angeles and surrounding areas.
Please note: for service deliveries ,We always call first and get the arrangement there when the director at the mortuary, cemetery, etc. advises us to (usually 1 hour before or earlier)
Please note : for business deliveries, please let us know of any special instructions (hours of business, building, department, suite, phone extension, etc...and cell number.
For home deliveries, if recipient is not home we will leave the arrangement with a neighbor or porch it if we feel it is safe and out of the direct sunlight.

Substitution Policy?
Occasionally, flower/plant/fruit/gourmet or container substitutions may be necessary due to availability and to ensure that we get your order out in a timely manner. We take extra care to maintain the color and style of the arrangement, using flowers, etc. of equal or greater value.
Refund Policy
Satisfaction Policy- please contact us immediately by email or phone, and we will gladly provide a discount or replacement. Any problems must be reported within 4 days of delivery. Wrong addresses where delivery was attempted, and/or orders cancelled last minute after arrangement has been made will be refunded for the product price less cost of goods.

Credit Cards Accepted?
We Accept : American Express, MasterCard, Visa, Discover, and any bank card with a MasterCard, Visa, or Discover Logo on it. We have Secure Payment Processing.

Flower Care Tips?
Most flower arrangements last 4 to 7 days, depending on the care:
For vase arrangements- change water daily and cut all stems at a slant, that way the can really absorb the water.
For basket arrangement -water the foam in the basket daily..
All flowers should be kept out of direct sunlight, heating or cooling vents, do not set on appliances such as TV's etc. (they give of heat)which will dehydrate them.

Plant Care Tips?
PEACE LILY- The most popular plant for sympathy is a spathiphyllum, the common name for it is a -Peace Lily-, it has beautiful lance shaped leaves with white peace blooms. To care for the peace lily, give it high light, keep soil moist, maintain temperature range at 65-80 Fahrenheit. ,it is a low maintenance plant to take care of.
BROMELIAD- A popular member of the pineapple family, it is beautiful with tri-color leaves and the leaves in the center of the plant are blush colors ,give it medium light, keep the soil moist, but not saturated maintain a 65-80 Fahrenheit.
CROTON- beautiful leaves of orange ,red yellow and green, to maintain the beautiful color on it's leaves the croton must be given bright light, a sudden change in temperature or strong drafts may cause the the leaves to drop. Keep soil most. Low maintenance.
ORCHID- A elegant blooming plant,The Phalaenopsis or 'Moth Orchid' is the most common orchid due to its ease of production and the availability of blooming plants year-round, with graceful good-sized blooms, from pure whites to unusual or purples. Phalaenopsis are sure to please. Unlike many other orchids, Phalaenopsis can be re-potted anytime, though it is usually best to do so when not in bloom.The culture of Phalaenopsis involves windowsill light and consistent moisture. Phals do very well as houseplants and will grow and flower in a moderately bright windowsill. Each year a Phalaenopsis will grow one or two new leaves. Once the growth phase is complete, usually in the fall, a bloom spike will emerge from the stem beneath the second or third leaf from the top. Sometimes we have to help a Phalaenopsis that is grown in a consistently warm home to realize it is fall by allowing it to experience lower temperatures (60's) for several nights in order to set a bloom spike. Phalaenopsis bloom in the late winter through the spring.